FAQs – Egg n Chips London

FAQs

Do you ship worldwide?

-Yes we ship worldwide using airmail services from Royal Mail including International Signed For and Royal Mail Airsure. We have plans to start using Parcel Force in the future.

 

How much will my international order cost?

-All orders vary depending on the size and quantity of your order, international orders start from £4.95.

 

How much are your products in my countries currency?

-We have a drop down menu on the left hand column above your shopping cart that will convert all products on the site to the currency of your choice.

 

Do you do wholesale?

-We are a retail service, stocking our clothing from well-known alternative brands. We sell to the public only.

 

How long will my order take to be delivered?

-Even though we aim to dispatch your order within 24 hours, we allow for a 5 day processing time to cover for any problems we might encounter with your order.

 

Within the UK:

Special Delivery – Next Working Day

Royal Mail First Class Recorded – 1-2 Working Days

Royal Mail Second Class Recorded – 2-3 Working Days

 

International Orders:

Royal Mail International Signed For – 4-5 Working Days

Royal Mail Airsure – 3-4 Working Days

 

On the event that your order hasn’t arrived within the allowed time, please get in touch and we will track the item for you and put the wheels in motion to track down your goods.

 

I made my order but I want to make an adjustment, how do I do it?

-You will need to contact us via email, tell us what you want adjusted and we will put the wheels in motion for you.

 

I want to cancel my order, how do I do it?

-You will need to contact us by email or in writing confirming your cancellation. If your order has already been dispatched you will need to return it for a refund.

 

What do I do if my order hasn’t arrived?

-First of all you should contact us with your order details (Date, name and address) and we shall track your order, in rare occasions delivery can be delayed, these delays our out of our hands but in the case that an item appears to be missing we will make a claim for loss with the service provider. If they claim the item as lost we will ship you a new one or issue you a full refund.

 

You have sent me an item in error, what shall I do?

-On rare occasions we might send you an item in error or the wrong size. In this instance, please contact us by email informing us of the error and we will request you return the item to us (purchasing proof of postage) including a short returns note in the parcel informing us of the error. Upon receipt we will swap it for the correct item. If you require a refund for your return postage, please request this on your returns note also.

 

You have sent me a faulty item, what shall I do?

-On rare occasion an item might have a small fault, which we have not noticed. In this instance, please contact us via email with details of the fault and if you want a replacement or a refund. In either of these cases you must return the faulty goods to us (purchasing proof of postage) including a short returns note in the parcel informing us of the fault and our email correspondence. Upon receipt we will swap it for a replacement or issue you a full refund depending on your request on the returns note. If you require a refund for your return postage, please request this on your returns note also.

 

I would like to return an order because I changed my mind, what should I do?

- You are more than welcome to send your order back to us for any reason. As long as the item is unworn and still has all tags attached, we will be more than happy to exchange your goods for another size, another item or just to refund your money. In all returns please include a returns note informing us of the return and if you require an exchange or a refund (Please make sure you include your name and address and any other information you deem important). Please make sure you return your orders to us within 14 days of receipt.

 

We are not liable for any loss of goods in the post so please purchase proof of postage (This would be a recorded signed for service) when returning your order.

 

Please post your return to:

Egg and Chips Clothing

Access House

Rugby Road

Twickenham

TW1 1DG

United Kingdom

 

I haven’t received my refund yet, what should I do?

-If your return has arrived with us and it has been more than 5 working days since the item arrived with us, then by all means get in touch chasing up your refund. Your refund will be issued to the same card you used to purchase your order via the same service you used when checking out, these include PayPal, WorldPay and Google Checkout. Not all services refund instantly some services might take a few days to clear your funds. If you paid by cheque or postal order, we will refund you via cheque so upon banking the cheque please allow 7 working days for the cheque to clear.

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